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What should I do if I encounter an error message or other technical issue?
What should I do if I encounter an error message or other technical issue?

If you encounter an error message or any other technical issue while using Kaiber, follow these steps to address the problem:

Updated over a week ago

I received XXX error code. What should I do?

If you encounter an error message or any other technical issue while using Kaiber, follow these steps to address the problem:

Read the Error Message:

Carefully read the error message you received. It may provide specific details or instructions on how to resolve the issue. Understanding the error code or message is the first step towards finding a solution.

Check the Knowledge Base or Help Documentation:

Visit Kaiber's website or Help Center to access our knowledge base or help documentation. Often, you will find troubleshooting steps, FAQs, or articles that address common issues. Follow the provided instructions to resolve the problem.

Refresh the Page or Restart the App:

Sometimes, a simple refresh of the page or restarting the Kaiber application can resolve temporary glitches or loading issues. Try reloading the page or closing and reopening the app to see if the error persists.

Clear Browser Cache and Cookies:

If you are using Kaiber via a web browser, clearing your browser cache and cookies can help resolve certain technical issues. Steps to do this:

  1. Open your browser "Settings" or "Preferences"

  2. Find the option to clear browsing data

  3. Select the appropriate checkboxes for cache and cookies

After clearing the data, restart your browser and try using Kaiber again.

Contact Customer Support:

If the error persists or you need further assistance, reach out to Kaiber's customer support. Ways to get in touch:

  • Contact via email: [email protected]

  • Website live chat: on your desktop browser, click the chat box in the bottom right corner of the Kaiber website

Be prepared to provide details such as:

  • Your Kaiber email

  • Your device (desktop or mobile)

  • Browser (Chrome, Safari, Firefox, etc.)

  • The error code

  • Steps to reproduce the issue (describe how you got to this point)

  • Provide any images, videos, or Kaiber URLs if applicable

  • Any other relevant information that can help support diagnose and resolve the problem effectively

Provide Feedback:

If you encountered a specific error code or technical issue that is not yet documented or addressed in the Help Center, consider providing feedback. This helps us improve our platform and address any potential bugs or usability issues.

Remember, the specific steps to resolve an error may vary depending on the nature of the issue and the information provided in the error message. It's always recommended to refer to Kaiber's official support channels and follow their guidelines for troubleshooting.

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